REMOTE IT SUPPORT • MSP OPERATIONS • SYSTEMS ADMINISTRATION
Lyndon Pascua Jr.
I provide remote IT support and systems administration for business environments, with a focus on maintaining stable infrastructure, resolving technical issues efficiently, and supporting day-to-day IT operations in MSP-driven workflows.
About
I work within managed service provider environments supporting users, devices, and business systems across Microsoft 365, endpoint management platforms, and remote administration tools.
My experience includes handling technical support workflows, troubleshooting complex issues, maintaining documentation systems, and assisting in the management of IT operations across distributed environments.
I also have a background in communication and operations, which helps me translate technical issues into clear resolutions for end users while maintaining structured and efficient support processes.
Experience
MSP Service Desk Technician • 2024 – 2026
Supporting managed service provider environments with hands-on experience in service desk operations, endpoint management, remote support, troubleshooting, Microsoft 365 administration, documentation, and infrastructure support.
Marketing Head • NPMCN Digital Trading • 2022 – 2023
Led marketing initiatives for a fast-growing eCommerce startup focused on digital marketplace operations across platforms such as Facebook Marketplace, TikTok Shop, Shopee, and Lazada.
Managed branding, operations coordination, digital campaigns, content direction, and customer-focused growth strategies.
Photographer • Great Image • 2020 – 2021
Worked across multiple branches of Great Image, one of the largest photography studio brands in the Philippines with more than 85 branches nationwide.
Delivered customer-facing creative services, handled studio operations, and maintained consistent service quality across multiple locations.
Corporate Communications Intern • Light Rail Manila Corporation • 2018 – 2019
Assisted with corporate communications, administrative coordination, documentation, internal communications, event planning, and media coverage.
Supported public relations activities, content production, and organizational communications workflows.
Education
Lyceum of the Philippines University – Cavite
Bachelor of Arts in Communication Major in Broadcasting • 2016 – 2019
Angelicum Immanuel Montessori – General Trias
High School 2012 – 2016
Tools & Platforms
Core Systems
Infrastructure & Virtualization
Remote Management & MSP Tools
Documentation & Asset Management
Security Tools
Services
Contact
Available for remote IT support, MSP operations, service desk, systems administration, and Microsoft 365 opportunities.